Refund policy

Returns and exchanges

Because each physical print is made to order, we do not accept returns or exchanges for change of mind, incorrect size selection or ordering the wrong item, except where required by applicable law. Please review the product description and size information carefully before placing your order.

Damaged, defective or incorrect orders

If your print arrives damaged, defective or incorrect, please email info@softtide.com.au as soon as possible after delivery. Include your order number, a description of the issue and clear photographs of the print and packaging.

We will review the issue and arrange an appropriate replacement or refund. You will not normally be required to return a damaged or defective print unless we ask you to do so.

Cancellations and order changes

Orders enter production quickly. Cancellations or changes cannot be guaranteed after an order has been placed and are not accepted once production has begun. If you notice an error, please contact us immediately.

Consumer guarantees

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable consumer protection law.